Dahk7 Privacy Policy — Your Data Is Safe With Us
Dahk7 places your personal privacy at the highest priority. This policy transparently explains what data we collect, why we collect it, and how we keep it secure.
1 Introduction
Welcome to dahk7. We believe every member's personal data belongs to them. This privacy policy clearly sets out what information is collected when you use the dahk7 platform, how it is processed, and the steps we take to protect your privacy.
This privacy policy applies to the dahk7 website, mobile app, and all related services. By using dahk7, you are considered to have agreed to this privacy policy.
2 What Data We Collect
Dahk7 collects several types of information to deliver its services. Full details are provided below:
| Type of data | Details | Required? |
|---|---|---|
| Identity information | Full name, date of birth, national ID number | Yes |
| Contact Information | Mobile number, email address | Yes |
| Financial Information | BKash/Nagad/Rocket number, transaction history | Yes |
| Device information | IP address, device type, browser information, OS | Automatic |
| Gaming Activity | Game history, bet amounts, win/loss records | Automatic |
| Location Data | Approximate geographic location (IP-based) | Automatic |
A photo of your national ID or passport may also be collected for KYC verification. This data is stored on secure servers and can only be accessed by authorised staff when required.
3 How We Collect Data
Dahk7 collects your information through several methods. Each method is described below:
- Information Provided Directly: Information you provide at registration — such as your name, mobile number, and password.
- At the time of payment: Payment details are automatically recorded at the time of deposit or withdrawal.
- During KYC Verification: Information is collected from documents uploaded for identity verification.
- Automatically Collected: Device and usage data is collected through cookies, log files, and tracking technologies.
- From third parties: Verification data may be obtained from payment providers or fraud prevention agencies as needed.
- From gaming activity: Session data is automatically collected while you play games on the platform.
4 Purpose of data use
Dahk7 uses collected data only for specific, legitimate purposes. It is never used for anything beyond those stated purposes.
- Account Management: To manage registration, login, and account security.
- Identity verification (KYC): To prevent fraud and meet legal obligations.
- Transaction Processing: To accurately process deposits, withdrawals, and bonuses.
- Customer support: To respond to support tickets, complaints, and inquiries.
- Fraud prevention: To detect and prevent suspicious activity.
- Service Improvement: To improve platform performance and enhance the user experience.
- Promotional communications: To inform you about bonuses and offers, with your consent.
- Responsible gaming: To detect excessive gaming patterns and send timely alerts.
Dahk7 never sells your data to third parties for advertising purposes. Every use of your information has a clear and legitimate reason behind it.
6 Cookie Policy
Dahk7 uses cookies on its website and app to maintain service quality. Cookies are small data files stored on your device.
- Essential Cookies: Required to maintain login sessions and ensure security — these cannot be disabled.
- Functional Cookies: To remember your language preferences and settings.
- Analytics cookies: To analyze platform usage patterns and improve our services.
- Security cookies: To detect suspicious logins and fraudulent activity.
You can disable non-essential cookies through your browser settings. Please note that doing so may limit some platform features.
7 Security measures
Dahk7 uses industry-leading technology to protect your data. Our security framework operates across multiple layers.
- 256-bit SSL/TLS encryption — applied to all data transfers.
- AES-256 encryption — applied to sensitive data stored on our servers.
- Two-factor authentication (2FA) — for account login.
- Automated suspicious activity detection system.
- Regular third-party security audits and penetration testing.
- Physical security at data centers — 24/7 surveillance.
- Data backup and disaster recovery planning.
8 Data retention period
Dahk7 does not retain your data longer than necessary. However, certain information must be kept for a defined period to meet legal and business obligations.
- Account Information: Up to 5 years after account closure.
- Financial Transaction Records: 7 years, due to legal obligations.
- KYC Documents: 5 years after the end of the relationship.
- Gaming History: 3 years after account closure.
- Customer support records: 2 years after last contact.
- Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last up to 1 year.
Once the retention period expires, data is securely deleted or anonymized so it can no longer be used to identify you.
9 Your Rights
As a dahk7 member, you have several rights over your own data. We respect these rights and are here to help you exercise them.
Right to access your data
You have the right to know what data we hold about you and to receive a copy of it.
Right to rectification
You may request corrections to any inaccurate or incomplete information.
Right to erasure
You may request deletion of your data under certain conditions, except where retention is required by law.
Right to restrict processing
You may request that the processing of your data be restricted in certain circumstances.
Right to data portability
The right to receive your data in a portable format and transfer it elsewhere.
Right to Withdraw from Marketing
You can opt out of promotional messages or emails at any time.
To exercise any of these rights, email [email protected] or contact us via live chat. We generally respond within 30 days.
10 Minor Protection
Dahk7 does not knowingly collect data from anyone under 18. Our platform is strictly for adults.
- Age verification is in place at the time of registration.
- Any account found to belong to a minor will be closed immediately.
- If we become aware that data from a minor has been collected, it will be deleted immediately.
- If you have concerns, parents or guardians can contact us at [email protected].
For details on responsible gaming and minor protection, visit our Responsible Gaming View page.
11 Policy changes
Dahk7 may update this privacy policy as needed. Members will be notified in advance of any significant changes.
- The date of any changes will be noted at the top of this page.
- Email or platform notifications will be sent for significant changes.
- Continued use of the platform after changes have been made constitutes acceptance of the updated policy.
12 Contact
For any questions, requests, or complaints regarding our Privacy Policy, please get in touch with us. Our dedicated privacy team is ready to help.
- Live Chat: available directly from any page on the platform.
- Email: [email protected] (typically responded to within 24–48 hours).
Why Your Data Is Safe With dahk7
Learn about the core pillars of our data protection
End-to-End Encryption
Every transaction and piece of personal data is protected with 256-bit SSL encryption. No third party can access or read this information.
Strict KYC Verification
Every account on dahk7 goes through identity verification. This prevents fraud and keeps genuine members protected.
Your data is never sold
Your personal data is never sold or rented to third parties. dahk7's business model is fully transparent.
Regular security audits
Independent third-party security audits and penetration testing are conducted annually. Any vulnerabilities identified are resolved immediately.
Two-factor authentication
Keeping 2FA active on your account login ensures it stays protected even if your password is compromised. All members are advised to enable 2FA.
Genuine Transparency
Members are notified within 72 hours of any data breach. We don't hide problems — we fix them.
Frequently asked questions
Answers to members' most frequently asked questions about privacy
Privacy guaranteed — join dahk7 safely today
Your data is secure, your account is safe. Register with dahk7 today and enjoy gaming on a platform you can trust.